Return & Refund Policy

Last Updated: July 2026

Our Promise

At Carliftty, customer satisfaction is our highest priority. We stand behind the quality of every product we sell and strive to make every purchase a positive experience. If something isn't right, our team will work with you to find the best solution.

60-Day Return Policy

You may request a return within 60 days from the date your order is delivered.

To qualify for a return, the item must:

• Be unused and uninstalled.
• Be returned in its original condition.
• Include all original accessories, manuals and packaging whenever possible.
• Not show signs of misuse, abuse or unauthorized modification.

Return Authorization

All returns must be approved by our customer support team before being shipped back. Returns sent without prior authorization may not be accepted.

How to Request a Return

Please contact our support team and include:

• Your Order Number
• Your Full Name
• The reason for your return request
• Photos or videos if the item is damaged or defective

Our support team will review your request and provide return instructions within 24–48 business hours.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery. If your package arrives damaged, defective or you receive the wrong product, contact us within 7 days of delivery.

Whenever possible, inspect the shipment before signing the delivery receipt. If visible shipping damage is present, note it on the carrier's delivery receipt before accepting the shipment.

After reviewing your case, we will provide an appropriate solution, including replacement parts, product replacement or a refund when applicable.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days for your bank or PayPal to complete the refund process.

Order Cancellation

Orders may be canceled before they are processed for shipment.

Once an order has been shipped, it can no longer be canceled. However, you may request a return after delivery in accordance with this Return Policy.

Oversized Freight Deliveries

Many of our products, including vehicle lifts and heavy garage equipment, are delivered by freight carriers.

Customers are responsible for ensuring appropriate unloading equipment or assistance is available at the delivery location.

If delivery is refused for reasons other than shipping damage or our error, return shipping charges and any applicable restocking fees may be deducted from the refund.

Return Shipping

If the return is caused by our error (incorrect, defective or damaged product), Carliftty will work with you to resolve the issue appropriately.

For returns requested for other reasons, customers are generally responsible for return shipping costs unless otherwise agreed by our support team.

Restocking Fees

Certain manufacturers or suppliers may apply a restocking fee for returned products. If applicable, this fee will be communicated before the return is finalized.

Non-Returnable Items

• Products that have been used or installed.
• Products damaged through misuse or improper installation.
• Customized or special-order products.
• Products marked as Final Sale.
• Items modified after delivery.

Manufacturer Warranty

Many products sold by Carliftty include a manufacturer's warranty. Warranty coverage varies by manufacturer and product model. Please refer to the product page or contact our support team for warranty details.

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